Data & Privacy Policy

This policy explains what data we collect from you, what happens to that data and what your rights are in relation to your data.

It covers your use of this website, which contains links to other websites. We have no control over how your data is collected, stored, or used by other websites and we advise you to check their privacy policies before providing any data to them.

If you have any questions please get in touch.

What is personal data?

Personal data is any information about you that enables you to be identified. Personal data includes your name, contact details or a photo. Personal data may sometimes include more detailed information depending on how you have engaged with us.

When and how do you collect personal data?

We might request personal data from you when you:

  • Sign up to our mailing list
  • Apply or sign up to participate in our projects
  • Book a ticket to one of our events
  • Submit an application for a job at Brighter Sound
  • Donate to us

We will always make it clear what data we are collecting from you during these transactions and why we are requesting it. 

We will only ask for information that is required for reporting purposes by the funders of the project. Our reports don’t include any personally identifiable information.

Photo and video capture

Sometimes we photograph or make video recordings of projects, performances and workshop activity to use in our marketing. This also helps us report to our funders. Clear signage will be displayed to tell you that this is happening.

If you do not want to be included for any reason, please speak to a member of Brighter Sound staff and we'll help to make this happen.

We will ask for photo and video consent from all participants when signing up or applying to a project and will take steps to ensure your requirements are met.

If you see a photo or video on this website in which you appear where you have requested not to be included, please get in touch and we will remove it or take measures to edit it where possible.

Website data

The following data may also be collected automatically when you visit our website:

  • IP address 
  • Referring website (if you followed a link to get to our website) 
  • Web browser and device 
  • Cookies (see below) 
  • Time and date of visit 
  • Web pages visited 
  • Geographical location

This information is used for evaluating and further developing our website. No personal data is collected via statistics tools.

We use Google Analytics to inform us about our digital audience demographics, including: the age and gender of our users, along with the interests they express through their online travel and purchasing activities. We will use the data provided by Google Analytics to develop our website and content around the interests of our users. The data is provided in aggregate and is not personally identifiable to us.

You can opt-out of Google Analytics by using their add-on to disable tracking. You can also read Google’s privacy policy here.

Contacting us by email

If you contact us by email – e.g. [email protected] - you will not be added to our mailing list. Your email address will be used by those email accounts for your enquiry only.


A cookie is a small file which asks for permission to be placed on the individual’s device’s hard drive. If the individual agrees, the file is added and the cookie helps analyse web traffic or records when they visit a particular site. Cookies allow web applications to respond to the individual. The web application can tailor its operations to their needs, likes and dislikes by gathering and remembering information about their preferences.

This website uses cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website. It helps us to tailor it to user needs and gives you the best experience. A cookie does not give us access to an individual’s computer or any information about them, other than the data they choose to share with us.

You can choose to accept cookies or manage your cookie options in the pop-up menu when you enter this site.  

How do you use my personal data?

Where we collect any personal data, it will be processed and stored securely. We will not keep it for longer than is necessary, in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the Data Protection Legislation at all times. 

In relation to the personal data listed above, this will include ‘opt in’ and/or ‘permission’ on online forms. This is in regards to mailing lists, participation sign up or the provision of details on a job application or engagement with us contractually.

The other technical data referred to above is necessary for the technical operation of our site and will not normally be used in any way to personally identify you.

Any and all emails containing your personal data will be deleted no later than 12 months after the subject matter of your communication has been resolved, and no other personal data will be retained for any longer than is necessary.

We will not share any of your personal data with any third parties for any purposes other than established and accountable third party service providers who work on our behalf as outlined below.

Third party service providers

We work with third party service contractors who perform various functions to enable us to provide our services and help us operate our business. This includes contact management, sending email communications or performing analytics. Information is secured and encrypted on these sites.

Our contracts with these third parties require them to maintain the confidentiality of the Personal Information we provide to them, only act on our behalf and under our instructions, and not use Personal Information for purposes other than the product or service they’re providing to us or on our behalf.

Our mailing list is hosted by Good CRM using the following hosting providers: UKFast and Amazon hosting. All data and assets are hosted on secure servers in Manchester and London.

We use MailChimp to send emails. You can read Mailchimp’s privacy policy on their website.

How and where do you store my data?

We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.

We ensure that your personal data is protected under binding corporate rules. Binding corporate rules are a set of common rules which all our group companies are required to follow when processing personal data. 

Personal data security is essential to us, and to protect personal data, we take the following measures:

  • limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
  • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.

Working with partners

In order to deliver our projects we may need to share your information with GDPR compliant partners. These are organisations directly involved in the project itself and are usually other charities and arts organisations. This will be managed through a clear data sharing agreement. Your data will not be shared beyond the partners or passed to any third parties. The purpose of sharing data will be for reporting, managing safety at events or projects, and to support the sharing of relevant opportunities. 

We will clearly display links to partners’ Privacy Policies at the point of sign up to events and projects.

What are my rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details below.
  2. The right to access the personal data we hold about you. 
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. 
  4. The right to be forgotten, i.e., the right to ask us to delete or otherwise dispose of any of your personal data that we hold. 
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object to us using your personal data for a particular purpose or purposes.
  7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  9. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. Our registration with the Information Commissioner’s Office is reference: ZA567416

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. 

We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first.

Changes to this policy

We may change this Privacy Policy, for example, if the law changes, or if we change our business in a way that affects personal data protection.

This Privacy Policy was last updated on 1 December 2022.

Contact us

Brighter Sound Limited is a registered charity, number 1154803 and a company limited by guarantee registered in England under company number 05100495.

Our Data Protection Officer is Gareth Davies.

Our registered and postal address is Green Fish Resource Centre, 46-50 Oldham Street, Manchester, M4 1LE.

Our email address is [email protected] and our telephone number is 0161 546 5334.

Data & Privacy Policy